What is the Inquiry Process?

The Inquiry Process™ empowers people at all levels of the organization to be responsible for their own continuous improvement. The inquiry process is based on these premises:

  Most of the time people already have the answers.  What's missing are the right questions.

  It is much easier for people to listen to questions than to be told what to do.

  Something powerful happens in relationships when people ask questions of others instead of already "knowing all the answers."

The Inquiry Process is a particular kind of conversation, a conversation composed of asking and answering questions which support people in discovering what the barriers are to producing results, and what they need to do, or learn to get through those barriers.

An Inquiry is a conversation which simultaneously promotes partnership among those involved and frees up action to produce results.

Many times the barrier that keeps people "stuck" is that they are not asking themselves the right questions. For example, one participant described feelings of dissatisfaction and frustration with her marriage of many years. Questions asked by other group members helped her to shift her focus away from "What's wrong with me?" and "What's wrong with him?" to the more powerful and productive question, "What can I do to create the kind of relationship that I really want?"
With this new question and approach, she soon formulated a list of actions she could take to enhance all of her relationships.

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